About the course

Equip your employees with the strategies and skills to manage conflicts with customers, visitors and guests and maintain a positive and productive work environment in this one day workshop.

What is covered on the course?

• What conflict means
• How we respond to conflict
• Recognising signs of anger
• Ways of managing and resolving conflict
• Appropriate words and actions for conflict situations
• Skills for conflict resolution
• Key phrases for conflict situations

About DCX Training

DCX Training is an experienced provider of training and development solutions, specialising in helping organisations empower their teams to deliver exceptional customer experiences. With over 35 years of expertise across diverse sectors, they are ideally positioned to support your organisation in enhancing its customer service capabilities.

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