About the course

Give your supervisors the vital skills they need to recognise the value of excellent customer service, and how to coach their team members to deliver it in this two day workshop.

What is covered on the course?

• Customer service culture
• Identifying your customers
• Gathering, responding and applying customer feedback
• Identifying gaps in employee performance
• Developing your team
• Coaching for success
• Recruiting for success
• Service recovery

About DCX Training

DCX Training is an experienced provider of training and development solutions, specialising in helping organisations empower their teams to deliver exceptional customer experiences. With over 35 years of expertise across diverse sectors, they are ideally positioned to support your organisation in enhancing its customer service capabilities.

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