About the course

Give your staff the skills and knowledge necessary to deliver excellent inclusive customer service to a wide range of unique customers in this one day workshop.

What is covered on the course?

• Identifying customers (and their different needs)
• The impact of not providing accessible services
• Key words and phrases
• Putting yourself in someone else’s place
• Visible and invisible disability
• Common disabilities
• Planning for action
• Disability etiquette
• Re-framing disability
• Inclusivity beyond disability
• Gender Identity
• Gender neutralising
• Ageing population

About DCX Training

DCX Training is an experienced provider of training and development solutions, specialising in helping organisations empower their teams to deliver exceptional customer experiences. With over 35 years of expertise across diverse sectors, they are ideally positioned to support your organisation in enhancing its customer service capabilities.