About the course

Empower staff to go above and beyond, giving them the skills they need to become brand ambassadors for your business in this half-day workshop.

What is covered on the course?

• What is an Ambassador and why they are important
• Key knowledge, skills and behaviours befitting an Ambassador
• Applying basic principles of customer service throughout the duration of a customer’s journey:
– Types of customers
– Catering for the needs of different customers
– Creating a positive first impression
– Managing frequently asked questions (FAQs)
– Leaving a lasting impression
• Becoming familiar with the community you represent

About DCX Training

DCX Training is an experienced provider of training and development solutions, specialising in helping organisations empower their teams to deliver exceptional customer experiences. With over 35 years of expertise across diverse sectors, they are ideally positioned to support your organisation in enhancing its customer service capabilities.

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