About the audit

There are several areas of your operation that are not totally transparent to internal monitoring processes, and guest reservation could be one of these areas. Although it may seem like a small thing to focus on, telephone calls are often the first or only point of contact for your business. Perhaps you even outsource your call handling and want to keep tabs on the 3rd party supplier. From how long a customer is kept waiting to upselling rooms and how effectively guests are engaged with, work with us to find out how your team handles incoming calls.

What you need to know

• Always carried out by trained and experienced AA inspectors (all inspector expenses to be refunded)
• Outsourced to call centres? We can make the checks needed to ensure excellence
• Realistic scenarios
• Bespoke to your needs

How you can benefit from a Telephone Audit

Uses realistic scenarios to help you understand how your calls are handled.

Can check in house or 3rd party phone manner.

Help improve customer interactions with your business.